Conflict is inevitable, we've all had them and probably will have them in the future. This one day conflict resolution training program will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities, they will explore and practice a conflict resolution process to more successfully handle workplace conflict
By the end of this training course participants will be able to:
Develop strategies for dealing with conflict.
Learn and practice a simple conflict resolution process.
Find out the potential benefits of conflict when handled properly.
Become more confident in handling common workplace conflict situations.
Be aware of the different styles, strategies and outcomes of conflict.